RETURNS POLICY
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, dried fruit, sweets, and baked goods cannot be returned. We also do not accept products that are intimate or sanitary goods, some health and personal care items, or gift cards.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
REFUNDS (IF APPLICABLE):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS (IF APPLICABLE):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at care@padstalboutique.co.za.
SALE ITEMS (IF APPLICABLE):
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (IF APPLICABLE):
We only replace items if they are defective or damaged.
Unfortunately, due to the fact that many of our products are one of a kind, handmade items a replacement is not always possible. However, we will communicate with you if this is the case.
If you need to exchange an item please email us at care@padstalboutique.co.za.
SHIPPING:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
